The main function of the JCPenney customer service is to provide exceptional customer care to hundreds of JCPenney store shoppers that come into JCPenney stores and online every day.
This helps to maintain the excellence and reputation JCPenney comes in the department store industry. In this guide, you’ll find various JCPenney customer service details.
JCPenney Store Review
The JCPenney retail stores has been around for a decade of years now, for many individuals JCPenney stores are seen as a simple store but filled with all kinds of clothing’s, shoes, furniture, and jewelry. Almost everyone recognizes the JCPenney brand or has flipped through a JCPenney catalog at some point.
JCPenney became an exclusive department store retailer of the iconic Liz Claiborne brand and international fashion brand MNG by mango. Currently the company has above 150,000 employees and a revenue of about $17.8 billion.
It takes a devoted team of representatives to provide world class customer experience by building customer loyalty and satisfaction, driving revenue and promoting brand awareness.
JCPenney has become a leader provider of customer service, employing over 1000 customer care representative and operating two facilities in Columbus, Ohio, and salt lake City, Utah as well as a project management team in Plano, Texas.
Why do people contact JCPenney Customer Service?
A lot of JCPenney users and non users contact JCPenney customer service on a daily basis for reasons like;
- Payment and charges questioning.
- Request for info about JCPenney services.
- Shopping and delivery.
- Credit card info.
- Return and refund info.
- Account questioning.
- Credit card activation and cancellation.
- Refund of credit cards.
- Product and service info.
- And many more.
JCPenney Customer Service Info
There are different ways you can contact JCPenney customer service, and they include;
- Via JCPenney phone number.
- Via JCPenney live chat.
- Via JCPenney email support.
- Via JCPenney help desk.
- Via JCPenney social media handle on Twitter, Facebook, and messenger.
The best way to contact JCPenney customer service is via JCPenney phone number. Put a call through and a representative agent will respond to you immediately, just make sure you have your complaints and credit card info ready before calling.
JCPenney Customer Service Call Center
However, if you have any questions about JCPenney and you wish to get a quick reply, you can contact the JCPenney team online or via the phone number on their contact page.
If you enjoy a team-focused work environment, the JCPenney customer service is just the right job for you. JCPenney also offers customer service job opportunities to individuals, so if you think you’re capable you should apply online.
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